Referring Patients to Pathways and WorkCover Services

Persistent pain support has evolved

There is no single pathway into effective pain management—and not every patient requires a formal referral.

Today, people living with persistent pain can access trusted education, self-management resources and professional support immediately through Pain Pal, our free pain education and support ecosystem.

Patients can independently access free education, book a Navigation Call, arrange pain coaching and self-book clinician consultations without a referral.

A referral is generally only required when:

• the patient is accessing services through WorkCover Queensland, a self-insured employer, or another funded program requiring a formal referral; or

• the GP wishes to receive program progress reports while their patient participates in one of our Pathways programs.

If you're looking for information about Pain Pal, you can read more in our article "Introducing Pain Pal – Free Pain Education and Support."

This article explains when a referral is appropriate and how to refer patients into our Pathways programs.

Referring to Pathways

We can accept any standard referral template that your practice uses.

Referrals can be sent via secure email to support@managepain.au or via Medical Objects - search "PAIN, EDUCATION AND MANAGEMENT"

Alternatively, practices using Best Practice can also utilise our referral template to streamline the referral process.

You can download a referral template file here

Pathways_to_Pain_Management_Referral.rtf

Download RTF • 516KB

For guidance on installing the template, click here for the BP tutorial

Referrals can be made using our secure online referral forms.

• GP referral form https://form.jotform.com/253337753977068

• Allied health referral form https://form.jotform.com/260061183796864

WorkCover Queensland and Self-Insured Employer Referrals

We provide structured multidisciplinary Pathways programs for eligible participants referred through WorkCover Queensland and self-insured employers.

Following referral, we coordinate the approved program, monitor progress and provide program updates to the referring GP where appropriate.

Not Sure Whether a Referral is Needed?

If your patient simply needs support to better understand and manage their persistent pain, encourage them to start with Pain Pal.

If, during their journey, participation in one of our structured Pathways programs becomes appropriate, a referral can be arranged at that time.

We're Here to Help

Whether your patient is looking for trusted education through Pain Pal or requires referral into one of our structured Pathways programs, our aim is to make accessing contemporary persistent pain support as simple as possible.

To discuss referring a patient, exploring the pathway, or understanding which option best suits your practice: https://www.managepain.au/contact